Privacy Policy

1. Data Controller

AscendFi Technologies, Inc. is the data controller for personal information processed through the Kaelia platform and ascendfi.com.

Contact: privacy@ascendfiai.com · AscendFi Technologies, Inc. · Wilmington, Delaware 19801, United States

2. Information We Collect

We collect information in the following categories:

3. How We Use Information

We use the information we collect for the following purposes:

• —To operate, maintain, and deliver the Kaelia platform.
• —To generate intelligence outputs from the operating context you provide.
• —To authenticate your identity and manage your account.
• —To communicate service updates, security notices, and changes to these terms.
• —To diagnose technical issues and maintain platform reliability.
• —To comply with applicable legal obligations.

4. What We Do Not Do

The following practices are explicitly prohibited within AscendFi's data handling:

• —We do not sell personal information to third parties.
• —We do not use operator context data (decisions, signals, assumptions) to train or fine-tune AI foundation models.
• —We do not share operator context data across accounts.
• —We do not use operator data for advertising targeting.
• —We do not disclose operator information to third parties except as necessary to provide the service or as required by law.

5. Third-Party Service Providers

We work with third-party service providers to operate the Kaelia platform. These providers include infrastructure hosting, authentication services, email delivery, and error monitoring. Providers are contractually bound to process data only for the specific services they provide to AscendFi and are prohibited from using that data for their own purposes.

A current list of sub-processors is available upon written request to privacy@ascendfiai.com.

6. Data Retention

7. Cookies and Tracking

Kaelia uses essential cookies for session management, authentication state, and security. These cookies are required for the platform to function and cannot be disabled while using the service.

We may use non-essential cookies for analytics purposes to understand aggregate platform usage. Non-essential cookies require your consent and can be declined without affecting core platform functionality.

We do not use third-party advertising cookies or cross-site tracking technologies.

8. Your Rights

You have the following rights with respect to your personal information:

• Access:Request a copy of the personal information we hold about you.
• Correction:Request correction of inaccurate or incomplete personal information.
• Deletion:Request deletion of your personal information, subject to legal retention requirements.
• Portability:Request your data in a machine-readable format suitable for transfer to another service.
• Objection:Object to processing of your personal information for specific purposes.

To exercise any of these rights, contact privacy@ascendfiai.com. We will respond within 30 days. We may need to verify your identity before processing the request.

9. Security

We implement industry-standard technical and organizational measures to protect your information. This includes AES-256 encryption at rest, TLS 1.3 encryption in transit, multi-factor authentication, and role-based access controls on all production systems. For full security architecture details, see our Security page.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable law. Material changes will be communicated by email to account holders and by posting a notice on the platform with reasonable advance notice. Continued use of the platform after the effective date of an update constitutes acceptance of the revised policy.