Refund Policy

All subscription fees paid to AscendFi Technologies are non-refundable once platform access has been granted. By initiating a subscription, the operator acknowledges that Kaelia is a digital infrastructure service — access to the system, its data architecture, and accumulated operating intelligence begins immediately upon payment, and cannot be returned or reversed.

This policy applies equally to monthly and annual subscription terms. Cancellation of an active subscription ends future billing and terminates access at the end of the current paid period. It does not entitle the operator to a refund of amounts already charged.

The Kaelia evaluation period (7 days, full access) requires no payment. No credit card is collected during evaluation. There is no payment to refund for evaluation access.

Operators who do not convert to a paid subscription after evaluation are not charged. No billing action is required to end an evaluation.

AscendFi will review refund requests arising from documented unauthorized transactions. This exception applies exclusively to the following circumstances:

• —The payment was made without the account holder's knowledge or authorization.
• —The payment was made using a stolen, compromised, or fraudulently obtained payment instrument.
• —The charge can be documented as a fraudulent or unauthorized transaction.

Claims under this exception must be submitted within 7 days of the transaction date. All claims are subject to AscendFi's verification process and are resolved at AscendFi's sole discretion. Submission of a claim does not guarantee approval. Supporting documentation — including but not limited to bank statements, fraud reports, or law enforcement filings — may be required before any determination is made.

All fraud and unauthorized transaction claims must be submitted in writing to billing@ascendfiai.com within 7 days of the charge. Include:

• —The email address associated with the account.
• —The date and amount of the disputed transaction.
• —A clear description of why the transaction was unauthorized.
• —Supporting documentation (bank statement, fraud report, or equivalent).

AscendFi will acknowledge receipt within 5 business days. All determinations are made at AscendFi's discretion and are final. Approved refunds are returned to the original payment method within 10 business days of approval.

Billing and refund inquiries:

AscendFi Technologies, Inc. · Wilmington, Delaware 19801 · United States